Privacy Policy

This Privacy Policy describes how RX CLICK GLOBAL SOLUTIONS SDN BHD either itself or through a third party engaged which may include any service provider, uses your Personal Data in accordance to the Malaysia Personal Data Protection Act 2010. Rxclick shall have the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice on the website (“Website”) or mobile application (“App”) at the following link: By continuing to use our app services following the modifications, updates or amendments to this Notice, such actions shall signify your acceptance of such modifications, updates or amendments.


“Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, passport or other identification number (where applicable), phone numbers (mobile, residential, workplace), residential address, workplace address, e-mail address, age or date of birth, race, marital status, name of spouse or child or family members, image, occupation, bank account number(s), credit card details, personal product preferences, preferred language, bio health data, medical history, past medications, allergy information, family history, social history, health and mental condition, diagnosis and other health information, or any other information received when you use our electronic services, or interact with us via our application or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our application or website.


As with most websites and mobile applications, your device sends information which may include pixel tags, web beacons, IP addresses, type of browser, type of operating system, the name of your internet service provider, domains used by your service providers, mobile network, device identifiers, device settings, browser settings, type of mobile device, location information, content and advertisement accessed by you and navigational data, data provided to Rxclick through its customer service channels, surveys and/or any information about you that has been or may be directly or indirectly collected, stored, used and processed by Rxclick from time to time. If you do not wish to have cookies placed in your computer or mobile device while browsing the Website or App, please set your browsers to refuse cookies before using the Website or App.

The drawback of this is that certain features of the Website or App may not function properly without the aid of cookies.

The provision of certain Personal Data is mandatory in certain circumstances and if you do not provide such Personal Data, Rxclick will not be able to provide you the products or services you have requested. In most circumstances, the provision of your Personal Data is voluntary but if you do not provide Rxclick with your Personal Data, the app may not be able to provide the products or services you have requested or attend to your request in an efficient manner and you may not be able to enjoy the benefit of offers and promotions by Rxclick. You also acknowledge that the Personal Data furnished to us relating to your health information are not health information protected by privacy and if such health information is protected by privacy, you acknowledge that such health information was disclosed to us voluntarily by you and you consent to us using such health information for the purposes herein below.


3.1. In addition to the Personal Data you provide to Rxclick directly, Rxclick may also collect your Personal Data from a variety of sources, and in various ways such as:- a. Through your access and use of the Website, App, social media pages and other online and telephone services, including the customer call centre;
3.2. During interactions and communications between individuals or their representatives and Rxclick representatives and/or third parties;
3.3. When you complete an application form, enquiry form, purchase order, questionnaire, or survey or any other forms;
3.4. When you provide feedback regarding Rxclick services, Website or App;
3.5. When you participate in Rxclick offers and promotions;
3.6. Credit bureau reports and credit reporting agencies to indicate your credit worthiness;
3.7. Governmental agencies, regulatory and statutory authorities;
3.8. Publicly available sources and from third parties.


i. Rxclick may use and process your Personal Data to provide you the products and/or services you have requested, to perform the contract you have entered into with the Vendor, to perform the contract you have entered into with any service providers via our Website and/or App and for the purposes relating to the business and activities of Rxclick which shall include, without limitation the following (“the Purposes”):
ii. to process, confirm and fulfill your requests regarding Rxclick services or transactions;
iii. to facilitate the provision of medical services including sharing of personal data with other independent medical consultants;
iv. to contact you regarding your purchases, enquiries and requests;
v. for user identification for login to Website, App, portals and other online services provided by or on behalf of Rxclick;
vi. to ensure that the content is presented in the most effective manner for the device used;
vii. to comply with or to enforce the terms and conditions of any contract or agreement entered into by or on behalf of Rxclick to which Rxclick is otherwise bound or is obliged to observe;
viii. to process payment transactions;
ix. to conduct research, survey and analysis
x. for internal administrative and technical support purposes;
xi. for internal and external investigations;
xii. for purposes of detection, prevention and prosecution of crime;
xiii. to conduct audit and investigations, and manage risks and crises;
xiv. to enforce or defend Rxclick or its affiliates’ legal rights, interests or property and/or to obtain legal advice;
xv. for Rxclick to comply with its obligations under law whether within or outside Malaysia; and you agree and consent to Rxclick using and processing your Personal Data in the manner as identified in this Notice.


Unless you have indicated otherwise, Rxclick may also use and process your Personal Data for marketing and advertising purposes such as to send you communication regarding Rxclick latest offers, promotions, events, products or services such as newsletters or flyers by way of email, post, phone calls, social media platforms and any other mode of communications (“Marketing Purposes”).

If you do not consent to Rxclick processing your Personal Data for the Marketing Purposes, please contact our Customer Service representative contact details of which are as provided in Clause 9 below.


6.1. Your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, such as in the following circumstances:
6.2. where Rxclick administrative functions are being performed outside of Malaysia;
6.3. where Rxclick or its service providers’ servers or back-up servers are located outside of Malaysia;
6.4. where personal information is required to be disclosed to various law enforcement agencies outside of Malaysia;
6.5. where service providers, contractors, agents or partners are located outside of Malaysia; and you understand and consent to the transfer of your Personal Data out of Malaysia as described herein.
6.6. Professional advisors for Rxclick, including legal advisors, auditors accountants and consultants;
6.7. service providers such as Rxclicks’ information technology (IT) service provider;
6.8. The social media agency involved with Rxclick; and
6.9. regulatory and governmental authorities within and outside Malaysia, in order to comply with statutory and government requirements. Your Personal Data may also be shared in connection with a corporate transaction involving Rxclick, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding up.


As a parent or legal guardian, please do not allow the minor (individuals under 18 years of age) under your care to submit Personal Data to RxClick. In the event that such Personal Data is provided to Rxclick, hereby consent to the processing of the minor’s Personal Data as his/her parent or legal guardian and personally accept and agree to be bound by this Notice and take responsibility for his or her actions.


8.1 We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. HOWEVER, THERE CAN BE NO GUARANTEE OF ABSOLUTE SECURITY.
8.2 We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes. If you cease using the Site, or your permission to use the Site and/or the
Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.


Subject to any exceptions under applicable laws, you may request for access to and/or request correction of your Personal Data, by signing into your account on the app or website and make the necessary correction.


Please also read the Terms of Service establishing the use, disclaimers, and limitations of liability governing the use of the Site and the Services and other related policies.